LDLC

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LDLC is the leader in IT and High Tech.
LDLC is first a French e-commerce created in 1996 on which you will find everything related to IT and high-tech.

LDLC.com

LDLC.com, it's:

• + 25,000 referenced articles
• 21,000 m² of storage space
• more than 5000 packages sent per day
• 1000 brands in the catalog
• 300 product families
• more than 1 million fans on Facebook
• 5 million visitors
• 25 million page views per month

It's also a technical service with :

• 50 councilors at your disposal
• a service to mount your PC in their workshops
• 1400 mails processed per day (of which 90% of after sales service requests are resolved in less than 24h)

LDLC group

LDLC, it's also the LDLC group regrouping several Internet sites :

• LDLC : The site to buy computer equipment as an individual (if you reside in France, Belgium, Switzerland or Luxembourg).
• LDLC Pro : the same site, but for professionals (with prices displayed excluding tax).
• Anikop : everything you need for your shop.
• Hardware.fr : a news site and a forum dedicated to the IT world.
• Materiel.net : a trusted site similar to LDLC that was bought by LDLC in March 2016.

Customer service

LDLC is also a professional customer service with 60 customer advisors.

The customer service at LDLC consists of 4 teams :

1. a 1st team ensures the answer to the technical requests (before and after sales).
2. a 2nd team answers general questions (offers, services and tracking of deliveries).
3. a 3rd team takes care of the administrative contacts with the different carriers.
4. a 4th team takes care of a part of the calls of the customers in shop.

Thanks to their professionalism, LDLC has been elected 3 times in a row "Customer service of the year".